Privacy Policy

1. Introduction

This Privacy Policy describes how DJCAI Sdn. Bhd. (Company Registration No.: 202501001988 (1603402-X)), the company that owns and operates our platform (collectively "we", "us", or "our"), collects, uses, discloses, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable platform requirements. By accessing or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of personal data:

• Personal Identification Data: Name, identification number, address, phone number, and email address.
• Account & Transaction Data: Login credentials, subscription details, billing information, and payment history.
• Lead & Customer Data: Contact details and messages of the leads and customers you manage through our platform, which you provide or import in the course of using our services.
• Meta & Messaging Platform Data: When you connect a Facebook, Instagram, or WhatsApp Business account, we collect and process data made available through those platforms' official APIs — such as Page and account identifiers, message threads, contact phone numbers, lead-form submissions, and engagement metrics — solely to provide the features you request.
• Usage Data: Information about how you interact with our platform and services.
• Technical Data: IP address, browser type, device identifiers, and cookies.
• Any other information you provide in relation to our services.

3. Legal Basis for Processing

We process your personal data on the following bases:

• Your consent.
• When necessary for the performance of a contract with you.
• When required to comply with legal obligations.
• When it is in our legitimate interest, and your rights do not override those interests.

4. How We Use Your Personal Data

We may use your personal data for the following purposes:

• To provide, operate, and improve our platform and customer support.
• To manage your leads, communications, and customer relationships within the platform.
• To process your requests, subscriptions, and transactions.
• To communicate with you regarding updates, service notices, or policy changes.
• To comply with regulatory and legal obligations.
• To analyze usage and improve service experience and reliability.

5. Disclosure of Your Information

We do not sell your personal data. However, we may share it with:

• Messaging and social media platforms (such as Meta/Facebook, Instagram, and WhatsApp) as necessary to deliver the integrated features you enable, in strict accordance with their Platform Terms and Data Use Policies.
• Service providers and business partners who assist in delivering our services (under confidentiality agreements).
• Government authorities or regulators when required by law.
• In connection with any merger, acquisition, or corporate restructuring.
• With your explicit consent for any other specific purpose.

6. Meta Platform & WhatsApp Business Compliance

Our platform integrates with the Meta platform (Facebook and Instagram) and the WhatsApp Business Platform. We strictly comply with Meta's Platform Terms, Developer Policies, and Data Use requirements. We only access and use Meta and WhatsApp data as permitted by those policies and with your explicit authorization. We do not use this data for any purpose other than providing the features you request, and we do not share it with third parties except as required to operate those features in compliance with Meta's policies. You may disconnect your connected accounts at any time, which revokes our access to the associated platform data.

7. Google API and AI/ML Compliance

• We do not use any Google user data obtained via Google APIs to develop, improve, or train generalized or non-personalized AI/ML models.
• We do not transfer Google user data to third-party AI tools.
• All access is strictly limited to providing the service features you request.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes stated in this policy, or as required by law. When your data is no longer needed, it will be securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or alteration. However, no system is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

You have the right to:

• Access your personal data.
• Correct inaccurate or outdated data.
• Withdraw consent (where applicable).
• Object to or restrict processing in certain situations.
• Request deletion of your data (subject to legal obligations).
• Request data portability (where applicable).

You may exercise these rights by contacting us (see Section 14).

11. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, understand user behavior, and improve platform performance. You may modify your cookie preferences through your browser settings.

12. International Data Transfers

If personal data is transferred outside Malaysia, we ensure that adequate protection is in place, as required under the PDPA.

13. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.